At SparrowBytes FinTech Solutions, we specialize in delivering cutting-edge software solutions and services that drive your business forward. Our Shipping and Delivery policy outlines how we manage the delivery of our digital products and services.
Digital Product Delivery
Instant Access and Delivery
For all software solutions, SaaS products, and custom software development, delivery is handled digitally. Upon successful completion of your project or subscription purchase, you will receive the following:
- Access Credentials: Login details and instructions will be sent to your registered email address.
- Download Links: For downloadable software, a secure link will be provided via email, allowing you to download and install the product.
- API Keys and Documentation: For integrations such as Payment Gateways, BBPS, and other custom services, we provide API keys and full documentation through a secure channel.
Delivery is typically instant or within a few hours of final payment, depending on the specific service and its configuration requirements.
Service Activation
SaaS and Subscription Services
For SaaS products, your account will be activated immediately upon subscription. You will receive an email with instructions on how to access and set up your account. Any additional configuration required for your specific use case will be handled promptly by our team, with timelines communicated to you directly.
Custom Software Development
For custom software projects, we follow a structured delivery process:
- Project Milestones: Software is delivered in phases according to the agreed-upon milestones. Each phase is thoroughly tested and reviewed before being handed over.
- Final Delivery: Upon project completion, you will receive the final software package, including source code, documentation, and any necessary credentials.
No Shipping Fees
Since all products and services are delivered digitally, there are no shipping fees associated with your purchase. This ensures you receive your software solutions without delay or additional costs.
Delivery Notifications and Updates
You will be notified via email at each stage of your software delivery process, ensuring you are kept informed of the status of your project or service activation.
Troubleshooting and Support
In the unlikely event of any issues with your digital delivery—such as access problems, download issues, or configuration difficulties—our support team is available to assist you. Contact us at [email protected], and we will resolve the issue promptly.